Insight, the Power of Understanding

Insight - Knowledge, Understanding and Meaning

Leadership teams require the right information, knowledge and understanding to support decision making for sustainable growth.  We provide sound research procedures, insightful analysis and effective communication methods to provide confidence and clarity in decision making.

Some of the ways in which we might work with you include:

Customer, Client and Supplier Feedback

What you might be facing…

  • Tougher competition that is eating into your market share.
  • The desire to build proper partnerships with key business partners and suppliers, so you can see a difference in output and results.
  • A change in business direction and strategy that might impact on customers’ experience of your business.
  • The need to deal with customers in special or sensitive ways.

Examples of what Organizational Edge can do for you…

  • Structure and carry out face-to-face, telephone, paper-based or electronic feedback surveys.  These can range from a straightforward list of key questions to more exploratory surveys that reveal true beliefs, opinions and motivations.
  • Present findings to your business in a way that asks the right follow-on questions, provokes helpful and progressive debate, and unites key parties around the right issues and opportunities.
  • Facilitate discussions to determine actions, and mediate in conversations and meetings to help relevant parties understand or repair important relationships.
  • Create processes that develop the necessary skills, mindset and behaviours to work with customers, clients and key partners in new ways.

Employee Perspectives

What you might be facing…

  • The need to harness or encourage employee support following a disruptive time.
  • Worrying levels of turnover or productivity.
  • Groups of people who are struggling to work together effectively because of history, hidden agendas, different outlooks and perspectives, or harboured grudges.
  • Different cultures and sub-cultures that have come together after a merger or acquisition.

Examples of what Organizational Edge can do for you…

  • Construct a research process with carefully crafted questions designed to unveil people’s thoughts, feelings, opinions and motivations. The data can be captured face-to-face, online, on paper or on the telephone, depending on the circumstances.
  • Deliver additional benefits while gathering data e.g. providing simultaneous coaching in face-to-face situations.
  • Create a constructive report such as a culture map, an individual profile or group feedback.

Measuring Change and ROI

What you may be facing…

  • An investment in a process of change or organizational development that requires a more robust proposal, including how you will measure the impact of the investment.
  • The desire to learn more about the effects of change and progression in a business, in order to build knowledge and awareness for future efforts.
  • A need to manage budgets, third party partners etc. more expertly and intelligently.
  • Sound management information to help shape and manage investments more effectively in the future.

Examples of what Organizational Edge can do for you…

  • Ensure that interventions are designed up front with a measurement component that is tailored to the work to be carried out.
  • Develop measures and measurement processes that translate into commercial measures and benefits.
  • Use the measurement process to reinforce the credibility and impact of the intervention e.g. by involving workshop participants after the event.
  • Work with stakeholder groups to regularly review progress and continually plan and refine to ensure continued impact and success.